Frequently asked questions

Tell us what you need, when you need it and where. Local businesses and independent professionals can send you offers.

A straightforward way to explain the work, receive suitable offers and make your own choice.

Create one clear request, receive offers from suitable businesses and keep control of the decision from start to finish.

Choose your services and coverage areas, review matching requests and decide which customers you want to send an offer to.

Search the live service catalogue when you start your request. These examples show the range the marketplace is designed to support.

No card details, subscriptions or platform charges are required to post and manage a customer request.

Businesses see the request details and general area, but not your private contact details until you accept an offer.

Compare suitable offers, decline them, ask questions or close the request without selecting anyone.

Your requests, offers, questions, messages and agreed changes stay together in your account.

The platform records the accepted offer and any later price or cancellation request. It does not take payment for the work or decide who you should hire.

Choose a service, date and general area on the homepage so we can prepare the right request form.

Businesses will use this information to decide whether they can help and to calculate their offer.

Your exact address is encrypted and stays private. Businesses see only the general area until you accept one offer.

Complete anything that applies. Clear measurements, quantities, access and material requirements help businesses give a more accurate offer.

Add up to five PDF documents, such as plans, specifications or measurements. Files remain private to the request.

Review what you provided, then confirm it is detailed enough for businesses to prepare an offer.

Businesses will calculate their offers using your description, photographs and other details. Missing or inaccurate information can result in a rough estimate, a later price-change request or a business being unable to continue.

Businesses that match the service and area can now review the request and decide whether to send an offer.

With a set date, offers stay open until the day before the work is due. Without a set date, the request stays open for up to 30 days.

Dated opportunities stay open until the day before the work is due. Opportunities without a set date stay open for up to 30 days.

See requests only when your enabled service and service area match the customer's needs.

Review the request, clarify missing information or decline. You choose where to use your offer allowance.

Keep pre-acceptance questions on the platform. Direct contact details unlock only after the customer selects you.

Business membership and optional promotion products are the only platform purchases. Customers arrange and pay for the actual service directly with the chosen business.

Set up your business profile, verify both contact methods and choose the services and areas that match your work.

Requests that match your services and coverage area.

Offers you have sent to customers.

Conversations about opportunities and offers.

Reviews from customers who accepted your offers.

Use a firm total when the supplied information is enough to price the complete work.

Use a range when the final price may change after inspection or because key conditions are unknown.

One PDF, up to 10 MB. Do not include private contact details.

Only the general area is shown before acceptance. If the customer accepts your offer, both parties can share contact details and arrange payment privately. The platform does not collect payment for this work.

You never pay for service work through this platform. After you accept an offer, you arrange the work and payment directly with the business.

Do not pay deposits or advance payments. Only pay for work already completed.

Do not ask for deposits or advance payments. Only invoice work already completed.

Contact details cannot be shared until the customer accepts the offer.

This business did not respond to your latest message within 24 hours.

Ask one clear question before deciding whether to submit an offer. This does not count as an offer.

You have used the two questions available for this opportunity.